FAQs

DELIVERY

Q. HOW WILL MY ORDER BE DELIVERED?
A. We will get your order delivered to your doorstep.

Q. HOW LONG DOES THE DELIVERY OF MY ORDER TAKES?
A. Your order will be delivered within 4 business days. Peak period will take longer than usual business days.

Q. WHAT IS THE FEE TO PAY FOR DELIVERY?
A. Normal delivery within 4 business days is free.


ASSEMBLY

Q. DOES ASSEMBLY OF CHAIR REQUIRES DIY?
A. Yes as default you will need to assemble the chair yourself. Instruction manual is provided.

Q. CAN I REQUEST FOR THE CHAIR TO BE ASSEMBLED?
A. Yes. An installation fee is required. Do select the option during check out.

WARRANTY

Q. WHAT IS THE WARRANTY PERIOD?
A. The warranty period is up to 2 years starting from the date of product purchased.

Q. WHAT DOES THE WARRANTY COVERS?
A. Only our chair comes with warranty. The warranty covers the functionality/mechanism parts of the chair.

Q. WHAT DOES THE WARRANTY NOT COVER?
A. The warranty does not cover:

1. Wear and tear, product materials aging
2. Abuse, negligence, accident, fire or water damage
3. Damaged caused during transportation by the customer
4. Aesthetic defects and minor deviations of the Products from images posted in the Stores or due to naturally occurring variations in the materials used or manual assembly of Products
5. Not properly assembled, use or care
6. Animals / pets came into contact
7. Natural environment conditions such as high heat, high humidity, high salinity
8. Modifications or failure to follow the recommended assembly

Q. HOW TO MAKE A WARRANTY CLAIM
A. Contact us at (65) 8852 5043

REFUND

Q. CAN I REQUEST FOR A REFUND?
A. We do not accept return and refund. Do consider carefully before purchasing.

OTHERS

Q. WHERE IS YOUR SHOWROOM?
A. We do not have a showroom at the moment.

Q. CAN I TRY OUT THE CHAIR BEFORE PURCHASING?
A. Yes you can! Kindly make an appointment with us to come down to our warehouse to try it out. Our warehouse is located at 9 Bukit Batok Street 22 S659585

Q. HOW ARE YOU ABLE TO KEEP PRICING AFFORDABLE?.
A. We go without extravagant packaging design (Providing basics only). We go without a showroom (Online viewing only). We focus majority of cost on the product itself. Giving you absolutely only the best quality.